Frequently Asked Questions (FAQ)
1. Where is your factory located?
Our factory is located in Ismailia Public Free Zone in Egypt, strategically positioned for efficient local distribution and export.
2. What is the production capacity of your factory?
We have a robust production capacity capable of meeting both domestic and international demands. Specific production figures can be provided upon request.
3. What quality standards do your products adhere to?
Our A4 paper products are manufactured in compliance with international quality standards to ensure superior performance and reliability. We hold ISO 9001, 14001, 45001.
4. Do you offer customization options for your A4 paper products?
Yes, we provide customization options including branding, packaging, and sizing, tailored to meet the specific requirements of our clients.
5. What sustainability practices does your factory implement?
We are committed to sustainability and employ eco-friendly manufacturing practices, including responsible sourcing of raw materials and energy-efficient production processes.
6. Are your products available for export?
Yes, our A4 paper products are available for export to various markets worldwide. We have extensive experience in international trade and can facilitate smooth logistics.
7. How can I place an order for your A4 paper products?
To place an order or inquire about our products and services, please contact our sales team through the provided contact information on our website.
8. What is your factory's approach to quality control?
Quality control is paramount in our production process. We employ rigorous quality assurance measures at every stage, from raw material sourcing to finished product inspection.
9. Can I visit your factory for a tour?
We welcome visits from prospective clients and partners. Please contact us in advance to schedule a factory tour and discuss any specific requirements.
10. What are your accepted payment methods?
We accept various payment methods, including bank transfers, letters of credit, and other secure payment options. Our sales team can provide further details upon request.
11. How do you ensure timely delivery of orders?
We have a well-established logistics network and work closely with reliable shipping partners to ensure prompt and efficient delivery of orders to our clients, both domestically and internationally.
12. Do you offer after-sales support?
Yes, we provide comprehensive after-sales support to address any inquiries or issues that may arise post-purchase. Our dedicated customer service team is readily available to assist you.
13. What are your business hours?
Our business hours are from 8am to 4pm, Saturday through Thurday.
14. How can I contact customer support?
You can contact our customer support team by phone at (+20) 643488876/46 or by email at [email protected].